Comprehensive Knowledge Base & Gym Management FAQ
Detailed answers on access turnstiles, memberships, supplement POS, mobile apps, and onboarding.
Everything You Need to Know About FitPlus
Browse organized sections to find exact answers quickly.
General & Getting Started
Core information about platform activation and free trials.
-
What is FitPlus and how does it benefit my fitness club?
FitPlus is a cloud platform uniting access turnstiles, memberships, WhatsApp alerts, supplement bar POS, and mobile apps into one seamless system that eliminates revenue leakage.
-
Do we need an on-premise local server in the gym?
No. FitPlus runs fully on the cloud and is accessible from any PC, tablet, or phone without expensive server hardware.
Turnstiles & Access Hardware
Details on connecting turnstiles, biometric readers, and RFID cards.
-
What turnstiles work with FitPlus?
FitPlus integrates with tripod turnstiles, flap speed barriers, full-height turnstiles, and standard biometric/QR scanners over LAN or cloud.
-
Can members pass their QR code to friends to sneak in?
No. FitPlus includes anti-passback security: a QR code cannot unlock the gate again until an exit is recorded or an interval elapses.
Subscriptions, Invoicing & WhatsApp
Managing tiered plans, membership freezes, and automated WhatsApp messaging.
-
How does the membership freeze feature work?
You can pause a membership for a set number of days. The gate access temporarily locks and the expiration date automatically extends by the frozen period.
-
Does FitPlus generate tax-compliant e-invoices?
Yes, fully compliant electronic invoices with QR codes are generated and can be exported or sent directly to members.
Start Organizing Your Gym the Smart Way
Join hundreds of successful fitness club owners who eliminated paper logbooks, ended unauthorized entry, and grew revenue with FitPlus. Start your free trial today.
Start Free Trial